We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Feb 14, 2025 - 17:59 UTC
Update
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Posted Feb 14, 2025 - 17:43 UTC
Investigating
We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Feb 14, 2025 - 17:15 UTC
This incident affected: eu4: Anaplan Amazon Cloud Public - Europe, us5: Anaplan Google Cloud Public - US East, ap1: Anaplan Google Cloud Public - Japan, us7: Anaplan Amazon Cloud Public - US, ca1: Anaplan Google Cloud Public - Canada, and au1: Anaplan Amazon Cloud - Australia.