We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Posted Sep 14, 2024 - 00:33 UTC
Monitoring
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Posted Sep 13, 2024 - 23:25 UTC
Update
We are actively working to resolve the issue and restore service as quickly as possible. Our teams are currently assessing solutions that are yielding positive results. We will issue an update within 60 minutes or as soon as the fix is in place and the issue is resolved.
Posted Sep 13, 2024 - 21:10 UTC
Update
We are actively addressing the issue to restore service as promptly as possible. Our teams are evaluating solutions that are demonstrating positive results. We will provide an update within 60 minutes or once the fix has been implemented and the issue has been resolved.
Posted Sep 13, 2024 - 19:43 UTC
Update
We are actively working to restore the service as quickly as possible.
At this time, customers may experience degraded performance when opening models or saving data. Some users may also experience NUX errors.
Unfortunately, we do not have an estimated time for resolution yet.
We will provide further updates in 60 minutes or once the issue is resolved.
Posted Sep 13, 2024 - 17:30 UTC
Update
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.
Posted Sep 13, 2024 - 16:29 UTC
Update
We are actively working to restore the service as quickly as possible.
At this time, some customers may experience degraded performance when opening models or saving data. Unfortunately, we do not have an estimated time for resolution yet.
We will provide further updates in 30 minutes or once the issue is resolved.
Posted Sep 13, 2024 - 15:47 UTC
Identified
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Posted Sep 13, 2024 - 14:56 UTC
Investigating
We are currently investigating an issue where some customers may experience degraded service, opening or saving their models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Posted Sep 13, 2024 - 14:25 UTC
This incident affected: Anaplan Amazon Cloud Public - US.