Anaplan Status

All Systems Operational

us1: Anaplan Data Center - US East Operational

us2: Anaplan Data Center - US West Operational

eu1: Anaplan Data Center - Netherlands Operational

eu2: Anaplan Data Center - Germany Operational

eu4: Anaplan Amazon Cloud Public - Europe Operational

us5: Anaplan Google Cloud Public - US East Operational

ap1: Anaplan Google Cloud Public - Japan Operational

us7: Anaplan Amazon Cloud Public - US Operational

us3: Anaplan Google Cloud - Dedicated Operational

us4: Anaplan Amazon Cloud - Dedicated Operational

ca1: Anaplan Google Cloud Public - Canada Operational

au1: Anaplan Amazon Cloud - Australia Operational

eu3: Anaplan Amazon Cloud - Europe Operational

me1: Anaplan Google Cloud Public - Saudi Arabia Operational

Integration and Extensions Operational

Anaplan Community Operational

Anaplan Website Operational

Anaplan Learning Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

February 22, Scheduled Platform Maintenance; Platform Unavailable Feb 22, 2025 21:00 - Feb 23, 2025 02:00 UTC

Anaplan will be making enhancements to the platform on Saturday, February 22 2025 from 21:00 to 02:00 UTC.

These infrastructure changes enable us to continue delivering cutting-edge platform features to help you seamlessly navigate Anaplan and ultimately, speed decision-making.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan
Posted on Feb 14, 2025 - 15:16 UTC

Past Incidents

Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

Platform Alerts

Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Feb 14, 17:59 UTC

Update - Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Feb 14, 17:43 UTC

Investigating - We are currently investigating an issue that is causing some customers to experience slowness or degradation when loading their models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Feb 14, 17:15 UTC

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

February 8, Scheduled Platform Maintenance; Platform Unavailable

Completed - The scheduled maintenance has been completed.
Feb 9, 00:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 21:00 UTC

Scheduled - Anaplan will be making enhancements to the platform on Saturday, February 8th 2025 from 21:00 to 01:00 UTC.

These infrastructure changes enable us to continue delivering cutting-edge platform features to help you seamlessly navigate Anaplan and ultimately, speed decision-making.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan
Jan 30, 09:40 UTC

Feb 8, 2025

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

Platform Alerts

Postmortem - Read details
Feb 14, 09:48 UTC

Resolved - We have received the conformation from our vendor that the issue is fully resolved and we have also received a positive response during the monitoring, hence we confirm that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Feb 5, 06:14 UTC

Monitoring - The vendor has identified the cause of the issue and is actively working on a fix. Once we receive confirmation that the issue has been resolved, we will conduct internal checks to ensure the platform is fully operational. We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience any issues, please feel free to reach out to Anaplan Support. We will provide a final update when we consider the situation fully resolved.
Feb 4, 20:28 UTC

Update - Our third-party vendor continues to work on this issue with urgency, and we are actively collaborating with them to ensure a swift resolution. At this time, we do not yet have an estimated time for resolution.
As noted in our previous update, if you encounter this issue, please close your browser and try again.
We will provide updates every 60 minutes until the issue is fully resolved.
Feb 4, 19:23 UTC

Update - We have escalated this issue to our third-party vendor, and their team is actively investigating. While we do not yet have an estimated time for resolution, we are working closely with them to resolve this as quickly as possible. As mentioned in our previous update, If you encounter this issue, please close your browser and try again.

We will provide updates every 60 minutes until the issue is fully resolved.
Feb 4, 18:20 UTC

Update - We are actively investigating the issue with our third-party provider and would like to offer a temporary workaround. If you encounter this issue, please close your browser and try again.
We will provide updates every 60 minutes as we work to resolve this as quickly as possible.
Feb 4, 17:15 UTC

Update - Thank you for your patience as we continue to investigate the issue with the third-party provider and are establishing a plan to mitigate the issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 60 minutes as we work to resolve this issue as quickly as possible.
Feb 4, 16:43 UTC

Update - We are aware that there may be intermittent errors when attempting to access and navigate the platform. Thank you for your patience as we continue to investigate this issue.

Our third party providers are engaged with us and we are actively investigating with them.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Feb 4, 16:10 UTC

Update - We are aware that there may be intermittent errors when attempting to access and navigate the platform. Thank you for your patience as we continue to investigate this issue. We have engaged third party providers and are establishing a plan to mitigate the issue.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Feb 4, 15:33 UTC

Update - We are aware that there may be intermittent errors when attempting to access and navigate the platform. Thank you for your patience as we continue to investigate this issue. We have engaged third party providers to mitigate the issue.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Feb 4, 15:00 UTC

Update - We are aware that there may be intermittent errors when attempting to access and navigate the platform. Thank you for your patience as we continue to investigate this issue.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Feb 4, 14:29 UTC

Investigating - We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Feb 4, 13:59 UTC

Feb 4, 2025