Get email notifications whenever Anaplan creates, updates or resolves an incident.
Get text message notifications whenever Anaplan creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever Anaplan creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
us1: Data Center - US East
Operational
us2: Data Center - US West
Operational
eu1: Data Center - Netherlands
Operational
eu2: Data Center - Germany
Operational
eu4: Cloud - Europe
Operational
us5: Cloud - US East
Operational
ap1: Cloud - Japan
Operational
us7: Cloud - US
Operational
us3: Cloud - US
Operational
us4: Cloud - US
Operational
ca1: Cloud - Canada
Operational
au1: Cloud - Australia
Operational
eu3: Cloud - Europe
Operational
me1: Cloud - Saudi Arabia
Operational
in1: Cloud - India
Operational
id1: Cloud - Indonesia
Operational
gb1: Cloud - UK
Operational
ae1: Cloud - UAE
Operational
us9: Cloud - US
Operational
Integration and Extensions
Operational
Anaplan Community
Operational
Anaplan Website
Operational
Anaplan Academy
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
October 25: Scheduled platform maintenance - platform unavailable Oct 25, 2025 20:00 - Oct 26, 2025 00:00 UTC
Anaplan will be implementing key infrastructure improvements and platform enhancements to the platform on Saturday, October 25, 2025, from 20:00 UTC.
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Posted on Oct 17, 2025 - 08:01 UTC
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Posted on Oct 17, 2025 - 08:01 UTC
Past Incidents
Oct 21, 2025
Resolved -
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Oct 21, 00:07 UTC
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Oct 21, 00:07 UTC
Update -
Service has now been restored; you should now be able to resume normal activities.
US7 Cloudworks: All integrations are running. Please note that jobs may still run slower than normal as the system continues to process the backlog accumulated during the incident. Performance will improve as this backlog clears.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Oct 20, 23:34 UTC
US7 Cloudworks: All integrations are running. Please note that jobs may still run slower than normal as the system continues to process the backlog accumulated during the incident. Performance will improve as this backlog clears.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Oct 20, 23:34 UTC
Monitoring -
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Oct 20, 23:08 UTC
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Oct 20, 23:08 UTC
Update -
Most services have now recovered from the earlier AWS disruption. However, we are investigating a specific login issue.
We continue to note authentication issues for customers attempting to log in via the Anaplan log in page. We are now implementing an alternative recovery option.
In the meantime, workarounds for affected users are:
You should be able to log in as expected when accessing via your SSO provider (Recommended).
Alternatively, retrying the basic login 3-5 times may be successful.
Other Service Status
Workspace Allocations: Services in our US4 and US7 regions are back up and continue to remain stable.
Cloudworks: Integrations in the US7 region are running but jobs may run slower than normal as we work to clear the backlog.
We continue to monitor the stability of all recovered services. We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 22:28 UTC
We continue to note authentication issues for customers attempting to log in via the Anaplan log in page. We are now implementing an alternative recovery option.
In the meantime, workarounds for affected users are:
You should be able to log in as expected when accessing via your SSO provider (Recommended).
Alternatively, retrying the basic login 3-5 times may be successful.
Other Service Status
Workspace Allocations: Services in our US4 and US7 regions are back up and continue to remain stable.
Cloudworks: Integrations in the US7 region are running but jobs may run slower than normal as we work to clear the backlog.
We continue to monitor the stability of all recovered services. We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 22:28 UTC
Update -
Most services have now recovered from the earlier AWS disruption. However, we are investigating a specific login issue.
We are seeing some issues for customers attempting to log in via the Anaplan log in page. We have identified the cause and are now implementing an alternative recovery options.
In the meantime, workarounds for affected users are:
You should be able to log in as expected when accessing via your SSO provider (Recommended).
Alternatively, retrying the basic login 3-5 times may be successful.
Other Service Status
Workspace Allocations: Services in our US4 and US7 regions are back up and remain stable.
Cloudworks: Integrations in the US7 region are running; however, jobs may run slower than normal as the backlog clears.
We continue to monitor the stability of all recovered services. We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 21:56 UTC
We are seeing some issues for customers attempting to log in via the Anaplan log in page. We have identified the cause and are now implementing an alternative recovery options.
In the meantime, workarounds for affected users are:
You should be able to log in as expected when accessing via your SSO provider (Recommended).
Alternatively, retrying the basic login 3-5 times may be successful.
Other Service Status
Workspace Allocations: Services in our US4 and US7 regions are back up and remain stable.
Cloudworks: Integrations in the US7 region are running; however, jobs may run slower than normal as the backlog clears.
We continue to monitor the stability of all recovered services. We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 21:56 UTC
Update -
We continue to work through the effects of the ongoing AWS service disruption.
We are seeing some issue with basic authentication and log-in for customer with multiple log-in option via the pre-login page. This is being impacted by the ongoing recovery activities. This may be impacting users in multiple regions and is being investigated.
Workspace allocations are back up in our US4 and US7 regions. CloudWorks Integrations in the US7 region are now running; however, the jobs may run slower than normal as the backlog clears.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 21:08 UTC
We are seeing some issue with basic authentication and log-in for customer with multiple log-in option via the pre-login page. This is being impacted by the ongoing recovery activities. This may be impacting users in multiple regions and is being investigated.
Workspace allocations are back up in our US4 and US7 regions. CloudWorks Integrations in the US7 region are now running; however, the jobs may run slower than normal as the backlog clears.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 21:08 UTC
Update -
We continue to work through the effects of the ongoing AWS service disruption.
We are seeing significant improvements as a result of AWS recovery efforts. We continue to see workspace allocations coming back up in our US4 and US7 regions. CloudWorks Integrations in the US7 region are now running; however, the jobs may run slower than normal as the backlog clears.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 20:36 UTC
We are seeing significant improvements as a result of AWS recovery efforts. We continue to see workspace allocations coming back up in our US4 and US7 regions. CloudWorks Integrations in the US7 region are now running; however, the jobs may run slower than normal as the backlog clears.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 20:36 UTC
Update -
We continue to work through the effects of the ongoing AWS service disruption.
AWS recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring.
We continue to see workspace allocations coming back up in our US4 and US7 with 5% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services
Oct 20, 20:06 UTC
AWS recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring.
We continue to see workspace allocations coming back up in our US4 and US7 with 5% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services
Oct 20, 20:06 UTC
Update -
We continue to work through the effects of the ongoing AWS service disruption.
AWS recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring.
We continue to see workspace allocations coming back up in our US4 and US7 with 10% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services
Oct 20, 19:40 UTC
AWS recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring.
We continue to see workspace allocations coming back up in our US4 and US7 with 10% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services
Oct 20, 19:40 UTC
Update -
We continue to work through the effects of the ongoing AWS service disruption.
AWS have reported that their recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring. AWS have indicated a full recovery is estimated to be 2 hours.
We continue to see workspace allocations coming back up in our US4 and US7 with 20% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 19:09 UTC
AWS have reported that their recovery efforts are progressing and we have seen positive indications of this from our ongoing internal testing and monitoring. AWS have indicated a full recovery is estimated to be 2 hours.
We continue to see workspace allocations coming back up in our US4 and US7 with 20% of allocations remaining. We expect to see CloudWorks improvements in the US7 region post recovery.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 19:09 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption.
AWS have reported that their recovery efforts are progressing and we have seen positive indications of this from our internal checks.
We are now observing workspace allocations actively coming back up in our US4 and US7. This will also support recovery of Cloudworks in the US7 region.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 18:31 UTC
AWS have reported that their recovery efforts are progressing and we have seen positive indications of this from our internal checks.
We are now observing workspace allocations actively coming back up in our US4 and US7. This will also support recovery of Cloudworks in the US7 region.
Our teams are monitoring our systems in real-time to confirm the full and positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the full restoration of services.
Oct 20, 18:31 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption.
Our cloud provider, AWS, has reported that their recovery efforts are progressing and showing early signs of success in their impacted infrastructure.
This is a significant step forward, and we expect this progress to resolve the workspace allocation issues in our US4 and US7 and support recovery of Cloudworks in the US7 region.
Our teams are monitoring our systems in real-time to confirm the positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the restoration of services.
Oct 20, 17:55 UTC
Our cloud provider, AWS, has reported that their recovery efforts are progressing and showing early signs of success in their impacted infrastructure.
This is a significant step forward, and we expect this progress to resolve the workspace allocation issues in our US4 and US7 and support recovery of Cloudworks in the US7 region.
Our teams are monitoring our systems in real-time to confirm the positive impact of these recovery efforts.
We will provide another update in 30 minutes, or as soon as we can validate the restoration of services.
Oct 20, 17:55 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption.
AWS has developed a potential fix and is currently in the process of validating it to ensure it can be deployed safely.
The resolution for these Anaplan services is dependent on the successful validation and deployment of these fixes by AWS. Our teams are in constant communication with them and are monitoring the situation to confirm recovery of Cloudworks in the US7 and restore reliable workspace allocation in our US4 and US7.
We will provide another update in 30 minutes, or as soon as we have new information.
Oct 20, 17:24 UTC
AWS has developed a potential fix and is currently in the process of validating it to ensure it can be deployed safely.
The resolution for these Anaplan services is dependent on the successful validation and deployment of these fixes by AWS. Our teams are in constant communication with them and are monitoring the situation to confirm recovery of Cloudworks in the US7 and restore reliable workspace allocation in our US4 and US7.
We will provide another update in 30 minutes, or as soon as we have new information.
Oct 20, 17:24 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption. Here is the current status:
Our cloud provider, AWS, has reported they have taken additional mitigation steps for the underlying issue. They are seeing initial signs of recovery for connectivity and API calls on their end and are also working to reduce the throttling of new EC2 instance launches.
Our teams are now closely monitoring our systems to validate the effect of these AWS mitigations.
The full stabilization of Cloudworks in the US7 region.
The recovery of our US4 and US7, where the ability to allocate and access workspaces has been intermittent.
We are treating this with the highest priority and will provide another update in 30 minutes, or as soon as we can confirm the outcome of these recovery efforts.
Oct 20, 16:43 UTC
Our cloud provider, AWS, has reported they have taken additional mitigation steps for the underlying issue. They are seeing initial signs of recovery for connectivity and API calls on their end and are also working to reduce the throttling of new EC2 instance launches.
Our teams are now closely monitoring our systems to validate the effect of these AWS mitigations.
The full stabilization of Cloudworks in the US7 region.
The recovery of our US4 and US7, where the ability to allocate and access workspaces has been intermittent.
We are treating this with the highest priority and will provide another update in 30 minutes, or as soon as we can confirm the outcome of these recovery efforts.
Oct 20, 16:43 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption. Here is the current status:
Cloudworks: While integrations are running in most regions, performance remains slower than normal as the system processes a significant backlog. The full stabilization of the US7 region is pending resolution of the underlying AWS issue.
US4 & US7 Data Centers: These services also remain impacted. Our provider, AWS, has identified the root cause as an issue with an internal subsystem that monitors their network load balancers. To aid recovery, AWS is currently throttling requests for new EC2 instance launches while they actively work on mitigations.
All of our impacted services are awaiting the resolution from AWS. We are treating this with the highest priority and are in constant communication with them.
We will provide another update in 30 minutes or sooner if we have new information
Oct 20, 16:05 UTC
Cloudworks: While integrations are running in most regions, performance remains slower than normal as the system processes a significant backlog. The full stabilization of the US7 region is pending resolution of the underlying AWS issue.
US4 & US7 Data Centers: These services also remain impacted. Our provider, AWS, has identified the root cause as an issue with an internal subsystem that monitors their network load balancers. To aid recovery, AWS is currently throttling requests for new EC2 instance launches while they actively work on mitigations.
All of our impacted services are awaiting the resolution from AWS. We are treating this with the highest priority and are in constant communication with them.
We will provide another update in 30 minutes or sooner if we have new information
Oct 20, 16:05 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption. Here is the current status:
Cloudworks: We have made further progress, and integrations are now running. However, due to the significant backlog, job processing will be slower than normal. Our teams are monitoring this closely and focusing on the remaining stabilization work in the US7 region.
US4 & US7 Data Centers: These services remain impacted. Our provider, AWS, has traced the root cause to a network connectivity issue within their EC2 internal network in the US-EAST-1 region.
This is causing the significant API errors we are observing. AWS is actively investigating and identifying potential mitigation options.
We are treating this with the highest priority and are in constant communication with AWS. We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 15:22 UTC
Cloudworks: We have made further progress, and integrations are now running. However, due to the significant backlog, job processing will be slower than normal. Our teams are monitoring this closely and focusing on the remaining stabilization work in the US7 region.
US4 & US7 Data Centers: These services remain impacted. Our provider, AWS, has traced the root cause to a network connectivity issue within their EC2 internal network in the US-EAST-1 region.
This is causing the significant API errors we are observing. AWS is actively investigating and identifying potential mitigation options.
We are treating this with the highest priority and are in constant communication with AWS. We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 15:22 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption. Here is the current status:
We have made further progress on Cloudworks. The integration issues in the US2 region have now also been resolved, though jobs may run slower than normal as the backlog clears.
Our teams are continuing their focus on stabilizing the remaining integration issues in the US7 region.
For our US4 and US7 data centers, the situation remains impacted.
The mitigations previously implemented by our cloud provider, AWS, have not resolved the underlying issue.
AWS has confirmed they are again seeing significant API errors and connectivity issues across their US-EAST-1 Region and are actively investigating.
We are treating this with the highest priority and are in direct communication with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 14:42 UTC
We have made further progress on Cloudworks. The integration issues in the US2 region have now also been resolved, though jobs may run slower than normal as the backlog clears.
Our teams are continuing their focus on stabilizing the remaining integration issues in the US7 region.
For our US4 and US7 data centers, the situation remains impacted.
The mitigations previously implemented by our cloud provider, AWS, have not resolved the underlying issue.
AWS has confirmed they are again seeing significant API errors and connectivity issues across their US-EAST-1 Region and are actively investigating.
We are treating this with the highest priority and are in direct communication with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 14:42 UTC
Update -
We are continuing to work through the effects of the ongoing AWS service disruption. Here is the current status:
We have made further progress on Cloudworks. The integration issues in the US2 region have now also been resolved, though jobs may run slower than normal as the backlog clears.
Our teams are continuing their focus on stabilizing the remaining integration issues in the US7 region.
For our US4 and US7 data centers, the situation remains impacted.
The mitigations previously implemented by our cloud provider, AWS, have not resolved the underlying issue.
AWS has confirmed they are again seeing significant API errors and connectivity issues across their US-EAST-1 Region and are actively investigating.
We are treating this with the highest priority and are in direct communication with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 14:37 UTC
We have made further progress on Cloudworks. The integration issues in the US2 region have now also been resolved, though jobs may run slower than normal as the backlog clears.
Our teams are continuing their focus on stabilizing the remaining integration issues in the US7 region.
For our US4 and US7 data centers, the situation remains impacted.
The mitigations previously implemented by our cloud provider, AWS, have not resolved the underlying issue.
AWS has confirmed they are again seeing significant API errors and connectivity issues across their US-EAST-1 Region and are actively investigating.
We are treating this with the highest priority and are in direct communication with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 14:37 UTC
Update -
We are continuing to work to resolve the remaining effects from the earlier AWS outage. Here is the current status:
We have made progress on Cloudworks. The integration issues in the following regions have been resolved, though jobs may run slower than normal as the backlog clears:
US5
EU4
Our teams are continuing their focus on stabilizing the remaining Cloudworks issues in these regions:
US7
US2
For our US4 and US7 data centers, AWS has implemented a fix aimed at restoring stability to workspace allocations. We are monitoring this closely to confirm a full recovery.
We are working closely with AWS to bring all services back to full health.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 13:53 UTC
We have made progress on Cloudworks. The integration issues in the following regions have been resolved, though jobs may run slower than normal as the backlog clears:
US5
EU4
Our teams are continuing their focus on stabilizing the remaining Cloudworks issues in these regions:
US7
US2
For our US4 and US7 data centers, AWS has implemented a fix aimed at restoring stability to workspace allocations. We are monitoring this closely to confirm a full recovery.
We are working closely with AWS to bring all services back to full health.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 13:53 UTC
Update -
We are continuing to work to resolve the remaining effects from the earlier AWS outage. Here is the current status:
For our US4 and US7 data centers, AWS is implementing a fix aimed at restoring stability to workspace allocations. They expect this work to be complete within the next 30-40 minutes.
Meanwhile, our teams remain focused on resolving the priority Cloudworks integration issues in the following regions:
US2
US5
US7
EU4
We are working closely with AWS to bring all services back to full health and will continue to monitor the situation.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 13:10 UTC
For our US4 and US7 data centers, AWS is implementing a fix aimed at restoring stability to workspace allocations. They expect this work to be complete within the next 30-40 minutes.
Meanwhile, our teams remain focused on resolving the priority Cloudworks integration issues in the following regions:
US2
US5
US7
EU4
We are working closely with AWS to bring all services back to full health and will continue to monitor the situation.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 13:10 UTC
Update -
We are continuing to resolve the downstream effects of the earlier AWS outage.
Here is the current status:
Cloud works: Integrations are still recovering and we are working on getting these stable.
US4 & US7 Services: Due to ongoing recovery work taking place by AWS, the workspace allocations remain in a degraded state, but they have started to scale and recover.
Our teams are actively working to restore all services and are monitoring the situation closely with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 12:37 UTC
Here is the current status:
Cloud works: Integrations are still recovering and we are working on getting these stable.
US4 & US7 Services: Due to ongoing recovery work taking place by AWS, the workspace allocations remain in a degraded state, but they have started to scale and recover.
Our teams are actively working to restore all services and are monitoring the situation closely with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 12:37 UTC
Update -
We are continuing to resolve the downstream effects of the earlier AWS outage.
Here is the current status:
Cloudworks: Integrations are recovering but are not yet fully stable.
US4 & US7 Services: These remain in a degraded state due to resource allocation issues stemming from the AWS incident.
Our teams are actively working to restore all services and are monitoring the situation closely with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 11:48 UTC
Here is the current status:
Cloudworks: Integrations are recovering but are not yet fully stable.
US4 & US7 Services: These remain in a degraded state due to resource allocation issues stemming from the AWS incident.
Our teams are actively working to restore all services and are monitoring the situation closely with AWS.
We will provide another update in 30 minutes or sooner if we have new information.
Oct 20, 11:48 UTC
Update -
We are continuing to manage the downstream impacts from the earlier AWS outage.
Cloudworks integrations are currently still impacted but starting to recover
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 11:11 UTC
Cloudworks integrations are currently still impacted but starting to recover
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 11:11 UTC
Update -
While platform access has recovered, we are still managing downstream impacts from the earlier AWS outage.
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:58 UTC
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:58 UTC
Update -
While platform access has recovered, we are still managing downstream impacts from the earlier AWS outage.
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:55 UTC
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:55 UTC
Update -
While platform access has recovered, we are still managing downstream impacts from the earlier AWS outage.
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:39 UTC
Cloudworks integrations are currently still impacted.
Services in our US4 and US7 remain in a degraded state due to allocation issues stemming from the ongoing AWS issue.
Our teams are actively working to restore all services to full functionality and are continuing to monitor the situation closely with AWS.
We will provide a further update in 30 minutes, or as soon as we have more information.
Oct 20, 10:39 UTC
Update -
AWS have implemented a fix which has allowed services to recover.
We are continuing to monitor this internally, as our services start to recover and the platform becomes fully accessible to customers again.
We will provide a further update in 30mins or upon resolution.
Oct 20, 10:24 UTC
We are continuing to monitor this internally, as our services start to recover and the platform becomes fully accessible to customers again.
We will provide a further update in 30mins or upon resolution.
Oct 20, 10:24 UTC
Update -
We are continuing to work with AWS, who have implemented a fix and services are starting to recover.
Teams are monitoring internally to ensure our services recover and the platform can become available to customers.
We will send another update in 30mins or upon resolution
Oct 20, 10:12 UTC
Teams are monitoring internally to ensure our services recover and the platform can become available to customers.
We will send another update in 30mins or upon resolution
Oct 20, 10:12 UTC
Update -
We are continuing to work with AWS, who have implemented a fix and services are starting to recover.
Teams are monitoring internally to ensure our services recover and the platform can become available to customers.
We will send another update in 30mins or upon resolution
Oct 20, 09:55 UTC
Teams are monitoring internally to ensure our services recover and the platform can become available to customers.
We will send another update in 30mins or upon resolution
Oct 20, 09:55 UTC
Update -
We are continuing to work on a fix for this issue.
Oct 20, 09:23 UTC
Oct 20, 09:23 UTC
Update -
We are continuing to work closely with our cloud provider, Amazon Web Services (AWS), who have identified the issue is related to DNS resolution of their DynamoDB API endpoint. They are actively working on a fix.
At this time, we do not have an ETA for resolution, but we are working with AWS to provide this information as soon as it becomes available.
We will provide a further update within 30 minutes, or as soon as the issue is resolved.
Oct 20, 09:22 UTC
At this time, we do not have an ETA for resolution, but we are working with AWS to provide this information as soon as it becomes available.
We will provide a further update within 30 minutes, or as soon as the issue is resolved.
Oct 20, 09:22 UTC
Update -
We are currently impacted by a global AWS outage, which is still impacting login capabilities for Anaplan customers.
Our team is in communication with AWS and we are doing everything we can to restore service as quickly as possible.
We will post our next update within 30 minutes, or as soon as a resolution is underway.
Oct 20, 08:53 UTC
Our team is in communication with AWS and we are doing everything we can to restore service as quickly as possible.
We will post our next update within 30 minutes, or as soon as a resolution is underway.
Oct 20, 08:53 UTC
Identified -
We are currently experiencing a global AWS outage, which is currently impacting login capabilities for Anaplan customers.
Our team is actively monitoring the situation and collaborating with AWS engineers as they work to resolve the issue on their end.
Restoring your access is our highest priority. We will post our next update within 30 minutes, or as soon as a resolution is underway
Oct 20, 08:18 UTC
Our team is actively monitoring the situation and collaborating with AWS engineers as they work to resolve the issue on their end.
Restoring your access is our highest priority. We will post our next update within 30 minutes, or as soon as a resolution is underway
Oct 20, 08:18 UTC
Update -
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Oct 20, 08:08 UTC
Oct 20, 08:08 UTC
Investigating -
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Oct 20, 07:37 UTC
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Oct 20, 07:37 UTC
Oct 20, 2025
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
No incidents reported.
Oct 15, 2025
Resolved -
We have confirmed service has now been restored across all regions and Cloudworks is fully operational. The backlog of integrations continues to process and we have not seen any further issues. We will monitor this internally to ensure integrations continue successfully.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Oct 15, 17:41 UTC
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Oct 15, 17:41 UTC
Update -
Service has now been restored across all regions and Cloudworks is fully operational.
Our system is continuing to actively process the backlog of integrations that accumulated during the outage.
Consequently, new tasks may experience a delay until this backlog is cleared.
We will continue to provide an update in 60 minutes or upon full resolution.
Should you have any questions or continue to experience issues, please do not hesitate to contact Anaplan Support.
Oct 15, 17:13 UTC
Our system is continuing to actively process the backlog of integrations that accumulated during the outage.
Consequently, new tasks may experience a delay until this backlog is cleared.
We will continue to provide an update in 60 minutes or upon full resolution.
Should you have any questions or continue to experience issues, please do not hesitate to contact Anaplan Support.
Oct 15, 17:13 UTC
Update -
Cloudworks is actively processing the backlog of integrations that accumulated during the outage.
As the system works through this queue, you may notice a delay in the processing of new integration tasks. Our teams are monitoring performance as it returns to normal.
We will provide our next update in 60 minutes or or upon resolution. We appreciate your ongoing patience.
Oct 15, 16:01 UTC
As the system works through this queue, you may notice a delay in the processing of new integration tasks. Our teams are monitoring performance as it returns to normal.
We will provide our next update in 60 minutes or or upon resolution. We appreciate your ongoing patience.
Oct 15, 16:01 UTC
Update -
Service has now been restored across all regions.
Cloudworks is online and actively processing the backlog of integrations that accumulated during the outage. New tasks may experience a delay until this backlog is cleared.
We will provide another update every 30 minutes or upon resolution.
If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Oct 15, 15:34 UTC
Cloudworks is online and actively processing the backlog of integrations that accumulated during the outage. New tasks may experience a delay until this backlog is cleared.
We will provide another update every 30 minutes or upon resolution.
If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support.
Oct 15, 15:34 UTC
Update -
We have made significant progress, and most services are now available in our AP1, EU1, EU3, EU4, US2, US5, and US7 regions. However, the Cloudworks integration service remains unavailable in these regions for the time being as our teams continue to work on its restoration.
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 15:18 UTC
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 15:18 UTC
Update -
We have made significant progress, and most services are now available in our AP1, EU4, US5, and US7 regions. However, the Cloudworks integration service remains unavailable in these regions for the time being as our teams continue to work on restoring it.
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 15:01 UTC
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 15:01 UTC
Update -
We have made significant progress in our AP1 and EU4 regions, and most services are now available. However, the Cloudworks integration service in these regions remains unavailable. Our teams are actively working on restoring it.
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 14:41 UTC
For all other regions, platform recovery is still underway. While services are returning, some features may remain slow or intermittently available as we work toward a full and stable recovery for all users.
We will provide another update in 30 minutes or sooner if there is a significant development. Thank you for your continued patience.
Oct 15, 14:41 UTC
Update -
Our restoration efforts are progressing, and we are seeing continued improvement across the platform. However, performance is not yet fully restored, so some features may still be slow or intermittently available. Our teams remain focused on achieving a full and stable recovery.
We will provide our next update within 30 minutes, or sooner if the situation changes significantly. We appreciate your ongoing patience.
Oct 15, 14:12 UTC
We will provide our next update within 30 minutes, or sooner if the situation changes significantly. We appreciate your ongoing patience.
Oct 15, 14:12 UTC
Update -
Services are continuing to come back online, but the platform is not yet fully stable. Some features may be slow or temporarily unavailable as we work to complete the full recovery.
While we cannot provide a specific time for resolution, we are committed to providing an update in 30 minutes or sooner if there is a significant development.
Thank you for your continued patience.
Oct 15, 13:43 UTC
While we cannot provide a specific time for resolution, we are committed to providing an update in 30 minutes or sooner if there is a significant development.
Thank you for your continued patience.
Oct 15, 13:43 UTC
Update -
Our teams are making steady progress and services are gradually recovering. We are focused on restoring the platform quickly and safely for all users.
While we cannot provide a specific time for full resolution yet, we are committed to providing an update in 30 minutes or sooner if there is a significant development.
Thank you for your continued patience.
Oct 15, 13:26 UTC
While we cannot provide a specific time for full resolution yet, we are committed to providing an update in 30 minutes or sooner if there is a significant development.
Thank you for your continued patience.
Oct 15, 13:26 UTC
Update -
We have confirmed the outage was caused by a power issue at our data center vendor.
Power is being steadily restored, and our engineering teams are actively working to bring all systems back online safely.
We do not have a specific time for full resolution yet, but we will provide another update in 30 minutes or as soon as we have more information. Thank you for your continued patience.
Oct 15, 12:58 UTC
Power is being steadily restored, and our engineering teams are actively working to bring all systems back online safely.
We do not have a specific time for full resolution yet, but we will provide another update in 30 minutes or as soon as we have more information. Thank you for your continued patience.
Oct 15, 12:58 UTC
Update -
We have identified the likely cause of the issue, and continue to work closely with the third-party provider to restore service as quickly as possible.
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 15, 12:41 UTC
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 15, 12:41 UTC
Update -
We have identified the likely cause of the issue, and are working with the third-party provider to restore service as quickly as possible.
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 15, 12:10 UTC
Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 15, 12:10 UTC
Identified -
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Oct 15, 11:38 UTC
Oct 15, 11:38 UTC
Update -
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Oct 15, 11:34 UTC
Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Oct 15, 11:34 UTC
Investigating -
We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Oct 15, 11:12 UTC
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Oct 15, 11:12 UTC
Oct 14, 2025
No incidents reported.
Oct 13, 2025
No incidents reported.
Oct 12, 2025
No incidents reported.
Oct 11, 2025
Completed -
The scheduled maintenance has been completed.
Oct 11, 22:47 UTC
Oct 11, 22:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 UTC
Oct 11, 20:00 UTC
Scheduled -
Anaplan will be implementing key infrastructure improvements and platform enhancements to the platform on Saturday, October 11, 2025, from 20:00 UTC.
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Oct 2, 12:40 UTC
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Oct 2, 12:40 UTC
Completed -
The scheduled maintenance has been completed.
Oct 11, 20:58 UTC
Oct 11, 20:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:01 UTC
Oct 11, 20:01 UTC
Scheduled -
Anaplan will be implementing key infrastructure improvements and platform enhancements to the platform on Saturday, October 11, 2025, from 20:00 UTC.
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Oct 2, 12:43 UTC
This scheduled maintenance window facilitates the deployment of advanced platform capabilities designed to improve your overall user experience.
During this maintenance window, the Anaplan platform will be unavailable. Full-service functionality will be restored upon completion, allowing you to resume your business operations.
We appreciate your understanding as we continue to evolve our platform to better serve your business needs.
If you have any questions or concerns regarding this maintenance window, please contact Anaplan Support.
Oct 2, 12:43 UTC
Oct 10, 2025
No incidents reported.
Oct 9, 2025
No incidents reported.
Oct 8, 2025
No incidents reported.
Oct 7, 2025
No incidents reported.