Anaplan Status

Nov 29, 2024

No incidents reported today.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

Platform Alerts

Resolved - On November 25, 2024 at 17:37 UTC, we identified an issue affecting CloudWorks Integrations in Anaplan Amazon Cloud - Australia. This incident was resolved at 17:46 UTC.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 24, 17:46 UTC

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

Canceled: November 23, Scheduled Platform Maintenance

Completed - We have canceled the scheduled maintenance window for Saturday, November 23, 2024, from 9:00 p.m. to 01:00 a.m. UTC.

There are no further scheduled maintenance windows for 2024.
Nov 20, 16:22 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 20, 12:48 UTC

Scheduled - Anaplan will be making enhancements to the platform on Saturday, November 23 2024, from 9:00 p.m. to 01:00 a.m. UTC.

These infrastructure changes enable us to continue delivering cutting-edge platform features that will help you seamlessly navigate Anaplan and accelerate your decision-making.

The platform will be offline during this maintenance event. Once the maintenance is complete, you can resume your work in Anaplan.
Nov 14, 10:08 UTC

Platform Alerts

Postmortem - Read details
Nov 28, 13:59 UTC

Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 20, 13:06 UTC

Update - General CloudWorks performance has improved and the service now appears to be functioning as expected. Integration back log continues to take time to clear back to normal levels and we are closely monitor activity until it is complete.

We will provide an update in 30 minutes or upon resolution.
Nov 20, 12:33 UTC

Update - We are aware of an issue impacting customers’ ability to run CloudWorks integrations in the following region:
Anaplan Data Center - Netherlands

We continue to investigate the service and corresponding network and infrastructure. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 20, 12:08 UTC

Investigating - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 20, 11:36 UTC

Nov 19, 2024

Platform Alerts

Postmortem - Read details
Nov 26, 22:08 UTC

Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 19, 20:14 UTC

Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 19, 19:36 UTC

Update - Thank you for your patience as we continue to investigate this issue. We are seeing some integrations complete; however, overall performance is degraded. We are currently engaged in a deep dive of the infrastructure that underpins the service.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 19, 19:13 UTC

Investigating - We are seeing reoccurrence of slowness in CloudWorks integrations.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.
Nov 19, 18:43 UTC

Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 19, 18:25 UTC

Investigating - We are currently investigating an issue impacting customers’ ability to run Cloudworks integrations.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 19, 18:14 UTC

Nov 18, 2024

Platform Alerts

Postmortem - Read details
Nov 25, 20:17 UTC

Resolved - We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
Nov 18, 17:02 UTC

Monitoring - Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
Nov 18, 16:02 UTC

Identified - We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.
Nov 18, 15:55 UTC

Investigating - We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
Nov 18, 15:49 UTC

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.